Businesses today are relying more and more on technology to perform a wide range of tasks. Evolving technologies such as mobile devices and cloud computing have made business processes more efficient, and have enabled employees to work from anywhere in the world, using any internet-connected device.
For your small or mid-sized business (SMB) to fully leverage technology, your devices, networks, and applications should always be at peak performance and able to support your company’s workloads and processes. This is where a managed IT services provider (MSP) can help. An MSP employs various IT solutions, including remote monitoring and management (RMM) tools, to keep your systems running optimally at all times.
What are remote monitoring and management tools?
Remote monitoring and management (RMM) tools are used to keep an eye on your organization’s IT infrastructure, even if it has components scattered across the globe. RMM tools are deployed with software called an “agent,” which is installed on all devices, servers, and other endpoints in your network. It is through these agents that your MSP remotely monitors your devices and administers tasks to them, reducing the need for their technicians to visit your offices to carry out routine maintenance or support work.
With RMM, your MSP can:
- Perform round-the-clock monitoring of your IT systems
- Install and update software remotely
- Detect and configure new devices in your network
- Troubleshoot technical issues
- Automate scheduled maintenance tasks
All these allow your MSP to monitor and assess the health, performance, and status of your IT infrastructure, and address any issues that can disrupt your operations.
What are the benefits of RMM?
Aside from enabling you to keep an eye on your systems 24/7 and preventing disruptions, RMM tools can help your business:
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Increase productivity
By minimizing the risk of downtime and ensuring your systems are optimized, RMM tools allow you and your staff to spend more time on your tasks. Your company as a whole will be able to accomplish more and serve customers better, leading to increased satisfaction in your services and better profitability. And if problems do arise, your MSP can take care of these remotely without interrupting any work in progress. -
Reduce the need for unplanned maintenance
RMM tools give your MSP the ability to spot potential issues or threats to your entire IT infrastructure, and deploy the appropriate solutions to nip problems in the bud before they get worse and lead to prolonged downtime. With RMM tools, MSPs can carry out preventive maintenance to improve your IT infrastructure’s performance and extend its life span. This, in turn, reduces the need for unplanned, hasty repairs if your systems malfunction or break down. -
Enhance security
RMM is just one of the many tools that MSPs employ to protect their clients’ IT assets from various cyberthreats. Your MSP uses RMM solutions to carry out real-time security assessments of every IT component to identify and address vulnerabilities. Together with other cybersecurity solutions such as firewalls and intrusion detection and prevention systems, RMM helps prevent threats like data breaches, which can set your business back an average of US$3.86 million. -
Get better business insights
RMM tools gather data on your IT infrastructure that would help your organization’s leaders make better, more strategic business decisions. For example, data on the security gaps in your systems and their possible impacts would show leaders the importance of investing in robust cybersecurity solutions. -
Enjoy higher cost savings
The traditional break-fix model requires that you pay every time your IT solutions provider repairs, upgrades, or installs something for you. But when you work with an MSP that utilizes RMM tools, your systems are kept at peak performance, all for a flat monthly fee. With your IT infrastructure optimized and running efficiently, you save on the costs of maintenance as well as replacing components or devices.
Quicktech is committed to ensuring that your IT assets give your SMB a strategic advantage. We use best-in-class solutions to proactively maintain and support your networks, systems, applications, and devices, so you can achieve more with your technology. To learn more about what we can do for your business, drop us a line today: 604-709-8324.