Service Operations Manager
Careers
Become a part of the Quicktech team!
We’re looking for talented applicants with a passion for tech and a sense of humour!
Here at Quicktech, we’re always looking for motivated individuals who can work hard and play hard, too. We’re dedicated to constant learning in Quicktech, and that’s why we provide training courses to develop our employees' skills. We also offer health, dental, and vision benefits, and hybrid work opportunities.
The Service Operations Manager drives client satisfaction and team efficiency by ensuring all business metrics are addressed appropriately. This is achieved by hosting on-going meetings with the technical teams, refining processes
to improve service delivery, monitoring & managing key business metrics, and managing the development of the professional services team’s skillsets. The Service Operations Manager will work closely with the Quicktech's Sales Team to ensure client expectations are being met and escalated service requests are prioritized appropriately. In addition, the Service Operations Manager will work closely with the management team to ensure all business goals are being met.
Provide prompt, educated, and courteous support resolutions to our clients’ first-level technical issues.
Assume responsibility for tickets that are beyond our first level technicians' experience.
Customer Service is our #1 priority
Think you have what it takes?
Select any of our vacant positions to submit your resume and cover letter.