A helpdesk is a specialized department within a company that’s responsible for addressing technical problems experienced by customers. Larger enterprises may also maintain internal helpdesk departments for aiding employees with solving IT issues. Serving as a single point of contact and offering a centralized and people-powered approach to tech support, helpdesks are invaluable for speeding up resolution times.

No one questions the value of an IT help desk. Your employees can't be expected to know how to troubleshoot computer problems; you need experts for that. Because you cannot predict when an IT issue will arise, you’ll want these experts right beside you, ready to help at a moment’s notice.